• Quality Management in Local Authorities Administration in Sarawak
This book discusses the history of local government in Sarawak which traced back the era of the White Rajah to the present local government administration. It also discuss the process of implementing quality management systems particularly Total Quality Management and the MS ISO 9000 by the local authorities. In addition, the book gauges the internal customers perceptions on the factors that determine successful implementation of quality in management system in the local authorities.Lastly it discusses the external customers' perceptions of local authorities services.

Write a review

Note: HTML is not translated!
    Bad           Good

Quality Management in Local Authorities Administration in Sarawak

  • by Ahi Sarok

  • ISBN 978-967-5527-43-2

  • Publish Year 2012

  • RM13.15

  • Ex Tax: RM13.15

Related Products

TESOL Quality Audit Framework: Benchmarking for Curriculum Improvement

TESOL Quality Audit Framework: Benchmarking for Curriculum Improvement

This book is derived from the author's research into improvement of TESOL curriculum in Lahore, Paki..

RM21.75 Ex Tax: RM21.75

Higher Education and Social Cohesion: Experience in Sabah and Sarawak

Higher Education and Social Cohesion: Experience in Sabah and Sarawak

This publication documents a research entitled : Higher Education and Social Cohesion in Sabah and S..

RM24.00 Ex Tax: RM24.00

Tags: local government, quality control, quality management, local authorities administration, Sarawak, Malaysia